PROCEDURE FOR HANDLING COMPLAINTS


Maccabi takes the protection of its members, staff and volunteers seriously and has clear processes in place to support grievances and complaints. Where possible, Maccabi seeks to resolve all grievances and complaints by agreement between people involved in a co-operative and productive manner.

We will handle complaints based on the principles of procedural fairness, and ensure:

  • confidentiality;
  • the person who the complaint is being made about will be given full details of what is being alleged against them and have the opportunity to respond to those allegations;
  • irrelevant matters will not be taken into account;
  • decisions will be unbiased;
  • any penalties imposed will be reasonable.

Generally, incidents at Club level should be reported to or referred to the relevant Club first. Your Club Compliance Officer details are available via your Club.

If you have any questions, or wish to make a further complaint, please contact your local office or Maccabi Australia 

Maccabi Victoria        03 9563 5885       jlerner@macvic.com.au
Maccabi NSW            02 9331 0573      danielk@maccabi.com.au
Maccabi WA               08 9375 8785      adminwa@maccabi.com.au
Maccabi QLD                                         queensland@maccabi.com.au
Maccabi Australia      03 9563 5865      enquiries@maccabi.com.au

 

Incidents at state or national level should be reported to or referred to the State or National Maccabi Integrity Officer (MIO). Your call may be made anonymously and confidentiality is maintained at all times

The following Maccabi Integrity Officers have volunteered their time to work to uphold the values of the organisation and the requirements of its Member Protection Policies. They are available to clubs and individuals via the relevant state office or Maccabi Australia

New South Wales and Queensland        Roger Engel
Victoria                                                    Leanne Faraday-Brash
Western Australia                                    David Lenhoff
National                                                   Dr Yvonne Fayman

All correspondence relating to a specific complaint should be directed via one of the above Integrity Officers.

 

MPP structure

Should an incident require further investigation, a formal structure and process exists as shown in the diagram below:

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